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Dear Customer,
We are pleased to provide you with your 'Certificate of Insurance'. Please find attached your Optional Travel Personal Accident Insurance Policy Certificate details. For more details on your Policy, please read the Policy Wordings carefully. To download your Policy Certificate please visit https://www.sbigeneral.in/irctc/
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| Sr. No. |
Name of the Passenger |
Policy Certificate No. |
| 1. |
Customer 1 Name |
Certificate 1 no. |
| 2. |
Customer 2 Name |
Certificate 2 no. |
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At SBI General, we are constantly seeking to provide our customers with excellent support for all our policies. Therefore, should you have any queries, please do not hesitate to contact our Customer Care at 1800 22 1111 / 1800 102 1111 (Toll-free 8:00 om to 8:00 pm - Monday to Saturday).
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In case of claims, contact our Customer Care on toll free by quoting the Certificate Number of the insured mentioned in the Certificate of Insurance overleaf.
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Grievance Redressal Procedure
We value your relationship and ore committed to offer you best in class service. However if you are dissatisfied with the services rendered by us during any of your interactions with us or on resolution provided by us on your service request or complaint, we request you to register your concern with our Customer Care by following the steps mentioned below. We will acknowledge receipt of your concerns within next 72 working hours and will respond to you as soon as possible, upon completion of the investigation.
Step 1: Call us at 1800-102-1 1 1 1 / 1800-22-111 1 (Toll-free 8:00 om to 8:00 pm - Monday to Saturday) or write to us at customer.care@sbigeneral.in. If you don’t hear from us within 48 hrs. please follow Step 2
Step 2: If you are not happy with the resolution provided, please write to Head - Customer Care at our Registered Office address printed overleaf. If after having followed Step 1 and Step 2 your issue remains unresolved for more thon 30 days from the date of filing your first complaint, you may approach the Insurance Ombudsman for redressal of your grievance.
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Wishing you a pleasant journey ahead.
Sincerely,
Team SBI General Insurance
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SBI General Insurance Company Limited I Corporate & Registered Office: 'Natraj', 301, Junction of Western Express Highway & Andheri - Kurla Road, Andheri (East), Mumbai - 400 069. | For SBI General Insurance Company Limited I IRDAI Reg. No. 144 dated 15/12/2009 | CIN:U66000MH2009PLC190546 | SBI Logo displayed belongs to State Bank of India and is used by SBI General Insurance Company Limited under license. I Website : www.sbigeneral.in , Tollfree 18001021111
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